Shipping policy

Shipping Policy

Order Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an email with tracking information once your order has shipped.

Shipping Rates & Delivery Times

  • Standard Shipping: Delivery in 7-12 business days. Shipping rates vary based on your location and the size of your order. Please note that delivery times may vary due to factors such as holidays or shipping carrier delays.

Shipping Locations

  • We currently ship worldwide. Please contact us directly for possible shipping inquiries and questions at support@prayerorthodoxy.com.

Order Tracking

  • Once your order ships, you will receive a tracking number via email. You can use this tracking number to follow the status of your order at any time.

Shipping Delays

  • Please be aware that shipping times can vary due to unforeseen events such as weather conditions, customs delays, or other disruptions. We are not responsible for any delays caused by the shipping carrier.

Damaged or Missing Items

  • If your item arrives damaged or is missing, please reach out to us within 7 days of receiving your order. We will work to resolve the issue and either replace the item or issue a refund.

Return Policy

We want you to be completely satisfied with your purchase! If for any reason you need to return an item, please review the following guidelines:

Return Window

  • We offer a 30-day return policy from the date of delivery. Returns are accepted only if the product is unopened, unused, and in its original packaging.

Return Process

  • To initiate a return, please contact us at support@prayerorthodoxy.com with your order number and the reason for the return. You will receive instructions on how to send the item back.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or damaged upon arrival. Please ensure that the item is securely packaged to avoid damage during return shipping.

Refunds

  • Once we receive your returned item and confirm it meets our return criteria (unopened and unused), we will process your refund. Refunds will be issued to the original payment method, and you will receive a confirmation email once the refund is processed.

Non-Returnable Items

  • Opened items, personalized products, or items marked as final sale cannot be returned.